eBSEG CEEP™ Platform

eBSEG has developed the Customer Experience & Engagement OmniChannel Platform (CEEP), which has been granted a patent by the United States Patent and Trademark Office (USPTO). CEEP is a unified solution that operates seamlessly across various channels including Web, Mobile, Tablet, Apple Watch, Messaging, and ATMs, all based on a single source code. The platform enhances performance through smart caching, quick updates, and powerful deployment management, while providing a rich user experience and less strain on network resources.

CEEP also features a "What You See Is What You Get" (WYSIWYG) editor that allows business and IT teams to easily modify application layouts without coding. The platform is designed to improve customer experience and streamline digital channel management, allowing users to start tasks in one channel and finish in another. As recognition for its innovation, eBSEG has received the Best Omnichannel Customer Experience Platform Award from The Global Economics in 2023.

In addition to the CEEP platform, eBSEG offers a comprehensive Digital Banking Solution that integrates seamlessly with backend systems, providing customers with secure and flexible banking services. This solution includes features such as mobile and internet banking capabilities, bill payments, transaction history, bank transfers, and credit card management.

Furthermore, eBSEG's Digital Messaging Engagement Platform supports enterprise alerting through multiple channels including Web Notifications, Android/iOS Notifications, WhatsApp, and SMS, enhancing customer engagement and enabling timely delivery of important business events. This platform has received recognition for its innovative approach to digital messaging, making it suitable for various applications such as business continuity, emergencies, and marketing.