Dialoga Group WebRTC Solutions

Dialoga Group specializes in a variety of WebRTC solutions designed to enhance communication capabilities for businesses across the globe. Their primary offerings include:

• Sword: A WebRTC line that allows users to make and receive calls via geographic telephone lines without the necessity for SIP trunks or physical devices. This feature supports calls from PCs, mobiles, tablets, or SmartTVs, enhancing accessibility and flexibility.

• Trident: This WebRTC-based PBX solution enables employees to connect seamlessly to their business phone systems without additional software. It supports customized call routing, provides real-time caller information for improved response management, and integrates features like voicemail and reporting, all from any internet-connected device.

• Hydra: An Automated Call Distributor (ACD) that operates without traditional physical infrastructure, Hydra includes advanced features such as call recording for quality assurance, natural language recognition, and real-time monitoring, making it suitable for contact centers.

Additionally, Dialoga Group offers LiveChat, which facilitates instant messaging between customer service agents and clients, alongside other services such as HD telephone lines, SMS messaging, and Click2Call, all aimed at improving customer interaction and operational efficiency.

By leveraging these innovative solutions, businesses can streamline their communication processes, enhance their collaborative efforts, and improve overall customer satisfaction.