Dialfire

Dialfire

Dialfire is a cloud call center solution for efficient outbound and inbound communication, featuring predictive dialing and CRM integration.

Location: Germany
Software Type: Web App

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Description

Dialfire is a comprehensive cloud contact center solution designed for both outbound and inbound communication. It features a user-friendly interface that allows users to set up campaigns in just three minutes using a browser and headset, without the need for complicated installations.
The platform offers advanced automation, AI tools, and customizable options to fit various organizational needs, from small teams to large multinational companies. Dialfire supports a broad range of functionalities including predictive dialing, voice automation, speech analytics, and CRM integration.
Its pricing structure is competitive, charging only for actual usage without monthly fees or minimum commitments. The platform is backed by a dedicated support team, ensuring users can easily adapt it to their evolving requirements.
In addition, Dialfire emphasizes performance, security, and availability, adhering to high international standards. It also integrates AI for automated information capturing and conversation analysis. The platform boasts a global infrastructure with high-quality call routes and multilingual support.

Features

Predictive Dialing

Automates outbound calls to maximize agent efficiency by connecting them only when a call is answered.

Voice Automation

Utilizes AI to handle voice calls, allowing automated responses and information capture.

Speech Analytics

Analyzes conversations in real-time to provide insights into caller interactions and improve service quality.

CRM Integration

Seamlessly integrates with various external systems for better data management and customer relationship handling.

Customizable Campaigns

Allows users to tailor their calling campaigns to meet specific business needs.

Tags

contact centerautomationcloud servicetelephony

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support