Dezide Field Service

Dezide Field Service is a Causal AI-powered platform designed to enhance guided troubleshooting for field service engineers across various industries. As the workforce ages and experienced technicians retire, Dezide aims to equip the next generation with modern troubleshooting tools.

The platform utilizes Bayesian Belief Networks to compile knowledge from top technical experts into Dynamic Troubleshooting Guides. These guides offer real-time, step-by-step instructions to technicians, helping them resolve issues more effectively. Furthermore, Dezide continuously improves its recommendations through machine learning, analyzing data such as repair costs, the effectiveness of corrective steps, and the time needed for repairs.

Key functionalities of Dezide include advanced troubleshooting modes tailored for experienced users, offline capabilities for use in remote areas, and continuous updates driven by feedback from field technicians which enhance the knowledge base. The result is a significant reduction in Mean Time To Repair (MTTR) and an improved first-time fix rate, making Dezide a valuable asset in service operations.

Through the integration of IoT data, Dezide not only automates troubleshooting processes but also aims to enhance service revenue by resolving problems more efficiently. This platform ultimately streamlines the troubleshooting processes and enhances the operational experiences of technicians, making it a crucial tool for modern field service teams.