Desku

Desku is an AI-driven customer service platform that specializes in automating up to 70% of customer inquiries, focusing on enhancing customer engagement and support for various industries, particularly SaaS and eCommerce. The platform comprises several robust features, including Live Chat, HelpDesk, and an OmniChannel communication system that consolidates customer interactions across multiple platforms such as email, social media, and chat.

One of Desku's key offerings is its No Code Chatbot Builder, which allows businesses to create tailored chatbots without extensive programming knowledge. The AI-powered solutions also facilitate the automation of repetitive tasks, significantly improving team productivity and efficiency.

Desku integrates seamlessly with popular eCommerce platforms like Shopify, WooCommerce, and Ecwid, allowing businesses to enhance their support capabilities without disrupting existing workflows. The platform's analytics tools help track visitor behavior, enabling businesses to respond to 56% more customer messages and reduce email volume by 30% through self-service support options.

Additionally, Desku provides a cost-effective alternative to other customer support platforms such as Intercom and Gorgias, offering comprehensive features and support at a lower price point. The platform is designed to aid businesses in transitioning from existing helpdesk systems, providing resources for data migration and onboarding to ensure a smooth switch. Through its innovative solutions, Desku aims to improve lead conversion rates and customer loyalty, making it an essential tool for modern businesses seeking to optimize their customer service operations.