DeskMoz

DeskMoz

DeskMoz provides outsourced live chat services with trained agents available 24/7, enhancing customer engagement and support.

Location: India
Software Type: Web App

Need help?

We can help you find specialists for DeskMoz. Let us connect you with the right experts to assist you.

*User registration required

Are you an expert in DeskMoz?

Description

DeskMoz offers a comprehensive solution for businesses seeking outsourced live chat support, enhancing customer engagement and increasing sales leads. The service features custom-trained chat agents available around the clock, ensuring high responsiveness and customer satisfaction. With a simple setup process, users can deploy live chat on their websites within 48 hours, benefiting from real-time notifications and insightful dashboards to monitor performance.

### Key Features:
- 24/7 Availability: Trained chat agents are available at all times, ensuring customers receive timely responses.
- Dedicated Account Manager: Each client is assigned a dedicated account manager for personalized support.
- Real-time Notifications: Users receive immediate alerts for new chats and customer inquiries.
- Chat Transcripts and Lead Forwarding: Access to transcripts for review and forwarding leads directly to the business.
- No Setup Fees: Businesses can implement the service without any initial costs, enhancing affordability.

The process begins with a free 10-day trial, allowing businesses to evaluate the service without commitment. After signing up, users can personalize their dashboards and integrate the chat tool into their website. Continuous updates to FAQs and feedback are encouraged to enhance the service quality. DeskMoz caters to businesses of all sizes and industries, aiming to improve sales conversions and customer support efficiency.

Explore pricing options after the trial period, which includes flexibility for adding multiple websites.

Features

Custom-Trained Chat Agents

Agents are specially trained based on the client's FAQs and requirements, ensuring accurate and relevant responses.

Fast Deployment

Chat support can be set up and operational within 24 to 48 hours.

Free Trial

A 10-day free trial allows businesses to assess the service risk-free.

Performance Dashboards

Users have access to dashboards that provide insights into chat performance and customer engagement metrics.

Lead Forwarding

Sales leads generated through chats are forwarded to the business via email and SMS for immediate follow-up.

Tags

customer supportlive chat servicesoutsourced supportbusiness tools

Documentation & Support

  • Installation
  • Documentation
  • Support