Descartes Customer Engagement Platform
Discover the Descartes Customer Engagement Platform for improving last-mile delivery and field service experiences through automation and self-service features.
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Description
The Descartes Customer Engagement Platform, previously known as Localz, offers a comprehensive set of tools designed to enhance customer experiences in last-mile delivery and field service operations. Leveraging automated communications, the platform provides essential functionalities such as:
- Order Tracking: Customers can track their orders in real-time, ensuring transparency throughout the delivery process.
- Appointment Management: Easily schedule and manage appointments, reducing missed slots and improving service efficiency.
- Click-and-Collect Options: Customers can select the click-and-collect feature for a convenient shopping experience.
These features empower users with self-service capabilities, allowing them to take control of their delivery and service interactions. The platform aims to improve operational efficiency for businesses while reducing the likelihood of missed appointments and enhancing overall customer satisfaction.
Descartes collaborates with various industry partners to provide tailored solutions that meet specific business needs. With a focus on innovation, the platform continually evolves to address the challenges faced by modern logistics and service-oriented businesses.
Features
Automated Communications
Streamline customer interactions with automated updates regarding order status, appointments, and more.
Self-Service Customer Portal
Empower customers with a dedicated portal for tracking orders, managing appointments, and accessing service information.
Real-Time Order Tracking
Provide customers with up-to-the-minute tracking information to keep them informed about their order's journey.
Appointment Scheduling
Facilitate easy scheduling and rescheduling of appointments, minimizing missed service opportunities.
Click-and-Collect Feature
Allow customers to buy online and pick up in-store, enhancing shopping flexibility.
Tags
Documentation & Support
- Installation
- Documentation
- Support
- Updates
- Online Support