Delighted

Delighted is an experience management platform designed to assist organizations in gathering and analyzing customer feedback through a variety of survey tools. Catering to industries such as ecommerce, technology, startups, and nonprofits, Delighted simplifies the survey creation process and automates feedback programs that monitor essential customer experience metrics.

The platform offers multiple survey templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). This range allows businesses to adapt their feedback strategies according to their unique needs. Users can create surveys in over 30 languages and distribute them across various channels, ensuring comprehensive feedback from diverse customer bases.

With over 300 million surveys powered annually, Delighted has established itself as a trusted solution for more than 75,000 brands, providing actionable insights to enhance customer loyalty and engagement. The platform includes real-time feedback dashboards that help organizations measure and improve customer satisfaction effectively.

Delighted also provides extensive resources including integrations, case studies, and a comprehensive help center to support users in refining their customer experience strategies.