DebtStream

DebtStream provides a comprehensive digital platform tailored for collections and recoveries, empowering businesses to enhance their customer engagement through self-service capabilities. The platform is designed for debt collection agencies and lenders, enabling them to maintain their branding while offering clients a seamless online experience.

### Key Features:
- Self-Serve Platform: A white-label solution that allows customers to manage their accounts online. It includes dynamic messaging and various payment methods.
- Micro Journeys: These are designed to simplify the experience for customers in arrears, allowing easy account management without the need for account registration.
- Digital Communications: The service includes sending branded emails, SMS messages, and digital letters, optimizing operational costs and enhancing self-service capabilities.

The increase in digital communication adoption since the COVID pandemic has significantly reshaped consumer expectations. DebtStream's solutions have shown to increase gross collections by 20% and new repayment plans by 46%, facilitating a shift to self-service for more than 50% of collections activities. Integration with existing business systems is facilitated through APIs or custom configurations, ensuring a seamless transition to digital solutions.