CustomerSure

CustomerSure is a comprehensive platform dedicated to enhancing customer experience by providing effective Voice of the Customer (VoC) programs. Founded in 2010 and based in Newcastle upon Tyne, the company specializes in helping mid-sized businesses across various sectors such as financial services, social housing, and B2B. CustomerSure focuses on delivering actionable insights derived from customer feedback, allowing organizations to make informed decisions that drive satisfaction and retention.

The platform enables teams to gather customer insights easily, moving beyond basic survey tools to a more robust suite designed for a deeper understanding of customer preferences and behaviors. CustomerSure emphasizes the importance of customer feedback in shaping services and products to meet customer needs effectively.

Key functionalities of CustomerSure include case studies illustrating successful implementations, guides, and webinars that support organizations in optimizing their customer experience strategies. The software is built to ensure high uptime and customer satisfaction, making it a reliable choice for businesses aiming to enhance their CX measures.

CustomerSure also provides a CX maturity assessment and offers demos to help businesses evaluate their current practices while exploring potential improvements. This makes it an ideal solution for mid-sized companies looking to develop a customer-centric approach without the complexity of managing multiple systems.