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Description
Customer.guru is a comprehensive survey tool designed to help businesses efficiently gather customer feedback. Users can set up surveys in just five minutes, customizing them according to their specific needs, and automatically schedule distribution to maximize response rates, which can reach between 40% and 60%, significantly higher than traditional survey methods.
The platform provides detailed analytical features, enabling segmentation of customer satisfaction based on various factors such as purchase history, product type, and geographic location. Customer.guru employs advanced data analysis techniques, including machine learning, to identify trends and potential issues within customer feedback.
Integration capabilities with popular platforms such as Google Ads and Facebook Ads allow businesses to tailor their marketing campaigns based on customer responses, enhancing engagement and effectiveness. The service supports surveys in over 25 languages and is compatible with all devices, ensuring broad accessibility for users.
Key features include:
- Comprehensive email statistics
- Smart follow-ups to engage respondents
- Seamless integration with existing tools via Zapier
Features
Customizable Surveys
Set up and customize surveys in minutes to suit your business needs, including design options and question types.
High Response Rates
Achieve response rates of 40% to 60% through strategically scheduled survey distributions.
Segmented Customer Insights
Analyze customer satisfaction with detailed insights based on demographics, purchase history, and more.
Machine Learning Analysis
Utilize advanced data analysis to identify trends and potential issues in customer feedback.
Multi-language Support
Conduct surveys in over 25 languages, making it accessible for diverse customer bases.
Integration with Marketing Tools
Integrate with platforms like Google Ads and Facebook Ads to enhance marketing campaigns based on feedback.
Zapier Compatibility
Seamlessly connect with over 1,000 applications for better workflow and automation.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support