Customer Dynamics

Customer Dynamics offers a range of cloud-based products designed to optimize contact center performance through enhanced features and integrations. Their key offerings include:

• Safe Select: A robust solution for compliant dialing campaigns that scales efficiently, ensuring adherence to the Telephone Consumer Protection Act (TCPA) across various communication channels, including voice, SMS, and email. Utilizing Human Sequence Selection technology, it provides activity-based logic, custom REST APIs, and multiple campaign controls, benefiting finance and collection operations.

• C3 Payment: A payment processing tool that enhances agent efficiency and customer experience by sending secure payment links via text, chat, or email, while maintaining PCI compliance.

• Velocity: An outbound campaign tool focused on productivity, customer engagement, and risk management. It consolidates communication across voice, SMS, and email, allowing businesses to reach customers on their preferred channels. Key features include dynamic segmentation and compliance support, aiming to increase engagement rates.

• ReachCX: This product increases agent productivity with features such as outbound dialing and integration with CRM systems like Microsoft Dynamics and Salesforce. It supports compliance with Do Not Call regulations and includes functionalities like screen pop capabilities and live updates during campaigns, aiming to optimize marketing efforts.

• e2 Agent: Optimizes the agent experience by minimizing the number of windows needed to resolve customer issues, thereby enhancing overall efficiency.

Customer Dynamics emphasizes improving customer experience through integrated omnichannel solutions that drive agent productivity and engagement.