Crosscode Technologies

Crosscode Technologies Private Limited, established in November 2012, specializes in customer interaction management and business process automation solutions. The company is focused on improving enterprise operations in sectors such as retail, healthcare, banking, and automotive. Notable products include the Customer Interaction Management Suite (CIMS), SIP IPPBX Softswitch Platform (CrossX), and CrossDial mobile application. CIMS facilitates multi-channel communication with features like IVRS capabilities, CRM integration, and various dialing modes, primarily aimed at contact centers. CrossX serves as a smart IPPBX platform supporting both standard and advanced telecommunication functionalities. Additionally, CrossDial is geared towards enterprises with mobile field forces, enhancing monitoring and logging of communications made on mobile devices.

Crosscode also offers business process automation solutions through its Business Automation & Lifecycle Management (BALM) framework and Customer Lifecycle Management (CLM) platform, particularly for automobile dealers. The BALM framework improves process efficiency and transparency, automating various processes like customer lifecycle management and incident tracking. The CLM platform enhances customer engagement for automobile dealers, providing timely interaction opportunities across multiple channels to foster customer loyalty. The company also implements Incident Ticketing and Complaint & Grievance Redressal Systems utilizing the BALM framework for effective incident management.

Furthermore, Crosscode provides a range of custom telephony and bespoke application services including Asterisk training, GPS solutions, and IT infrastructure management. Their telephony services encompass IVR and CTI application development, voice logger deployment, and more. The bespoke services include custom web/mobile application development, ERP/CRM integrations, database design, cyber security certification, and reporting & analytics, all aimed at improving business efficiency through tailored solutions.