Coview

Coview is a customer support tool designed to enhance user experience by allowing customers to share screenshots or record their browser screens effortlessly.
This functionality helps support teams understand issues better without requiring any downloads or installations. The platform facilitates customer onboarding by enabling support teams to guide users through web applications in real time. Coview's features assist in quickly identifying technical errors, allowing support teams to resolve most issues at first contact.
Key features of Coview include:
- Screenshot Capture: Customers can easily capture and send screenshots, adding highlights and notes as needed to illustrate their issues.
- Screen Recording: Users can record their screens to demonstrate a sequence of events, eliminating the need for software installations.
- Browser Screen Sharing: Instant browser screen sharing allows support agents to assist customers directly on their screens with minimal setup requirements.
- Automatic Browser Health Checks: Coview conducts various checks on customers' browsers to streamline support efforts.
- Error Tracking and Performance Reports: The platform captures detailed performance data and JavaScript errors, aiding teams in resolving issues effectively.
- GDPR Compliance: Customers can manage their data privacy preferences before sharing information.
Coview is scalable, compatible with major browsers, and integrates with popular tools like Intercom, Jira, and Asana, enhancing the support workflow without necessitating significant changes.