Convoso
Convoso offers a multi-channel contact center software that enhances lead conversion and sales efficiency through features like predictive dialing, SMS, and AI-driven lead management.
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Description
Convoso is a comprehensive multi-channel contact center software designed to optimize lead conversion and increase sales for call centers. By integrating advanced communication methods such as predictive dialing, SMS, and email outreach, Convoso enhances the ability of agents to reach potential leads effectively.
### Key Functionalities:
- Predictive Dialing: Automate outbound calling to increase agent productivity and contact rates.
- AI Lead Pre-Qualification: Utilize AI agents to pre-qualify leads, allowing human agents to focus on high-value interactions.
- Customizable Reporting: Generate detailed reports to analyze performance and optimize strategies.
- Local Caller ID: Improve answer rates by displaying local numbers to potential leads.
### Additional Features:
- Compliance Tools: Ensure adherence to regulations such as TCPA to avoid legal issues.
- Remote Agent Support: Facilitate remote work for agents, making it easier to manage distributed teams.
- Resource Hub: Access a wealth of resources for customer support and further training.
Convoso aims to address the challenges faced by call centers by providing tools that enhance agent efficiency, improve contact rates, and ultimately drive higher sales conversion rates.
Features
Predictive Dialing
Automates outbound calling to maximize agent time and increase the number of contacts made.
AI Lead Pre-Qualification
Employs an AI agent to filter leads, ensuring human agents engage with pre-qualified prospects.
Customizable Reporting
Offers advanced reporting tools that allow users to tailor metrics and analyze performance effectively.
Local Caller ID
Displays local phone numbers to increase answer rates among potential leads.
Compliance Management
Provides tools to help call centers comply with legal regulations, thereby reducing the risk of infractions.
Support for Remote Agents
Allows call centers to operate with remote agents, facilitating flexible work arrangements and team management.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support