ControlHippo
ControlHippo provides solutions for customer engagement through shared inboxes, chatbot building, and analytics for multiple messaging platforms.
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Description
ControlHippo offers a comprehensive suite of tools designed to enhance customer engagement across various messaging platforms, including WhatsApp, Facebook, and Instagram. With solutions like the WhatsApp Shared Inbox and WhatsApp Business API, businesses can streamline their communication, allowing for better management of customer inquiries and interactions.
Key functionalities include:
- Omnichannel Inbox: Manage messages from all channels in one place, ensuring no customer inquiry goes unanswered.
- Chatbot Builder: Create customized chatbots to automate responses and improve customer service efficiency.
- Analytics Reporting: Gain insights into customer interactions and workflow efficiency to make data-driven decisions.
ControlHippo integrates seamlessly with popular CRM tools such as HubSpot and Slack, further enhancing its utility for businesses. It aims to cater to various industries including eCommerce, healthcare, education, and more, providing scalable solutions that adapt to specific needs.
Features
WhatsApp Shared Inbox
A unified inbox for managing all WhatsApp messages, facilitating teamwork and improving response times.
Omnichannel CRM Integration
Integrate with popular CRM systems to streamline customer interactions and data management.
Chatbot Builder
Design and deploy custom chatbots to handle common customer queries automatically.
Analytics and Reporting
Access detailed reports on customer interactions to enhance communication strategies.
Workflow Automation
Automate repetitive tasks to improve overall operational efficiency.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support