ContactWise

ContactWise is a comprehensive contact center solution designed to improve customer communication and service for businesses of all sizes. The platform operates on Microsoft Azure, offering a robust infrastructure with 99.99% uptime and zero maintenance requirements. It supports a range of communication channels including voice, SMS, and WhatsApp, empowering users to create intelligent workflows that enhance customer interactions.
The application includes essential features such as:
- International Numbers: Facilitate global reach by providing international phone numbers.
- Number Porting: Easily transfer existing phone numbers to the platform.
- Smart Routing: Automatically direct calls based on predefined criteria.
- Automated Call Distribution (ACD): Manage incoming calls efficiently to enhance response time.
- Interactive Voice Response (IVR): Provide self-service options for customers to resolve issues without agent assistance.
- Skill-Based Routing: Connect customers to the most qualified agents based on their needs.
- Call Monitoring: Tools to monitor calls for quality assurance and training purposes.
These features are complemented by integrations with popular tools such as Salesforce, ZenDesk, and Microsoft Dynamics 365, allowing seamless connectivity and data sharing. ContactWise aims to streamline operations, enhance personalization in customer interactions, and boost overall efficiency in handling calls without the burden of managing updates or patches.