ConSol CM

ConSol CM is a versatile service management software designed to improve both customer and employee experiences by consolidating various functionalities into a single platform. With its modular design, ConSol CM caters to the specific needs of different industries, ensuring that organizations can efficiently manage inquiries, support requests, and complaints through an integrated system.

The software offers the following key functionalities:

1. Ticketing System: Transition from chaotic email systems to a centralized ticketing solution that enhances transparency and collaboration. The system provides organized task management and comprehensive documentation for every inquiry, suitable for IT support, internal service management, and customer service.

2. IT Helpdesk: Built on ITIL principles, this solution manages incidents and streamlines workflows. It supports automated ticket generation and includes a self-service portal, ensuring compliance with GDPR and offering business intelligence tools for data analysis.

3. Complaint Management: This module allows businesses to track and handle customer complaints efficiently, facilitating documentation and visibility of all steps involved. It provides tools for generating 8D-reports to analyze issues thoroughly and improve service quality.

With over 20,000 users, including notable clients like AOK and Munich Airport, ConSol CM is recognized for its flexibility and usability, making it a valuable asset for organizations aiming to digitize processes and enhance service delivery.

ConSol CM ensures compliance with IT best practices and offers deployment options both on-premise and in the cloud, making it adaptable to varied business requirements. The software's strong reporting capabilities and customizable features further support organizational goals.