Complaints Pro

Complaints Pro is a specialized platform developed by Causia for managing complaints, quality, and compliance across several industries in Australia. Powered by Salesforce, this software provides a centralized system that streamlines the complaints handling process, making it particularly useful for sectors such as banking, insurance, superannuation, food safety, and community services. The application is compliant with ASIC RG 271 and ISO 10002:2023.

Key functionalities include multi-channel complaint capture, role-based access controls, and robust analytics/reporting capabilities. The user-friendly interface ensures ease of adoption with minimal training required. Complaints Pro replaces outdated methods like spreadsheets, offering a modern solution that integrates seamlessly with existing CRM systems.

Causia has over 20 years of expertise in complaints management, and they provide ongoing support and updates to keep the system compliant with regulatory changes. Implementation can typically be achieved within six weeks, making it a practical choice for organizations looking to enhance their complaint management processes.

For further information or to schedule a demo, interested parties can visit the Complaints Pro website or contact Causia directly.