Cohere

Cohere is a powerful customer engagement platform designed to facilitate real-time interactions between customer support agents and their clients. With its core functionalities, Cohere enables agents to engage with customers seamlessly through screen sharing and collaborative drawing, allowing for direct guidance and support.
The platform operates without the need for any downloads or complex setup, streamlining the process of customer assistance. This ease of use helps to resolve issues faster, thereby improving first-contact resolutions and increasing customer satisfaction scores such as CSAT and NPS.
Cohere places a strong emphasis on data security and compliance, ensuring that agents can only access sensitive information with explicit customer consent. This commitment to security fosters trust between the business and its customers.
Furthermore, Cohere integrates effortlessly with existing tools and is compatible with a variety of devices and web technologies. This versatility makes it suitable for businesses of all sizes looking to optimize their customer support processes.