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Clootrack

Clootrack is an AI-driven customer experience analytics platform that provides real-time insights into customer interactions, enhancing satisfaction and brand loyalty.

Location: India

Software Type: Web App

Description

Clootrack is a real-time Customer Experience (CX) analytics platform designed for B2C brands, consulting firms, and private equity funds. It leverages a patented algorithm to analyze customer conversations from various sources, providing insights with over 92% accuracy in 55+ languages. Unlike traditional market research methods that are slow and biased, Clootrack provides timely, actionable, and granular insights by gathering data from both online platforms and private enterprise sources.

The platform analyzes over 60 billion customer conversations, integrating data from CRM tickets, social media, e-commerce reviews, and more. Clootrack emphasizes data privacy and offers customizable solutions with full-time support, aiming to help companies improve customer acquisition, product development, and strategic investments.

Clootrack serves over 150 global brands across multiple sectors, focusing on enhancing brand tracking and competitive analysis while identifying the reasons behind declining customer satisfaction metrics like NPS and CSAT.

Features

Real-Time Analysis

Provides real-time insights into customer interactions by analyzing vast amounts of data instantly.

Data Integration

Integrates data from multiple sources including CRM systems, social media, and e-commerce platforms.

Patented Algorithm

Utilizes a proprietary algorithm for accurate customer feedback analysis in over 55 languages.

Automated Noise Elimination

Removes irrelevant data and provides clear insights by focusing on pertinent information.

Comprehensive Reporting

Delivers detailed reports that help brands understand customer needs and enhance satisfaction.

Services

Account