Chaport

Chaport

Chaport is a comprehensive customer messaging platform that facilitates effective communication between businesses and their clients via live chat and chatbots.

Location: United States
Software Type: Web App

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Description

Chaport is a modern customer messaging platform designed to enhance communication between businesses and their customers through live chat, chatbots, and multi-channel support. Established in 2014, Chaport has grown to serve over 30,000 users, offering a user-friendly interface that simplifies customer interaction. The platform provides the following key functionalities:

- Live Chat: Engage with customers in real-time, providing immediate responses to inquiries.
- Chatbots: Automate customer interactions, allowing for 24/7 support and quicker response times.
- Multi-Channel Support: Integrate various messaging channels, including social media, ensuring that businesses can connect with customers where they are most active.
- Customer Insights: Access detailed customer information to personalize interactions and improve service quality.
- Auto-Invitations: Promptly invite visitors to chat, enhancing engagement rates.
- Multilingual Support: Cater to a global audience with support for multiple languages.

In addition, Chaport offers mobile applications for iOS and Android, ensuring accessibility and enabling communication anytime, anywhere. Businesses across various sectors, including e-commerce, education, and real estate, utilize Chaport to streamline support and sales processes. Integrations with other applications and an API allow for further customization and functionality.

Features

Live Chat

Real-time engagement with customers to answer their inquiries and provide support promptly.

Chatbots

Automated interactions that allow businesses to provide 24/7 support and quick responses.

Multi-Channel Support

Integration with various messaging channels, enabling businesses to connect with customers across platforms.

Customer Insights

Access to detailed customer profiles that aid in personalizing interactions and improving service.

Auto-Invitations

Feature that automatically invites site visitors to chat, increasing interaction opportunities.

Multilingual Support

Support for multiple languages to engage a diverse customer base.

Tags

live chatcustomer servicechatbotsbusiness communicationcustomer engagement

Documentation & Support

  • Documentation
  • Support
  • Updates