Channels

Channels is a sophisticated data-driven phone system that focuses on improving customer service and support for businesses. It recognizes callers, allowing companies to prepare for interactions and provide a tailored experience.
Key features include:
- Free Calls from Website: Businesses can make free calls directly from their website, facilitating immediate communication with customers.
- Two-Way SMS: Engage your customers through SMS, enabling conversations that are both efficient and effective.
- Integration with Popular Platforms: Channels seamlessly integrates with tools such as Zendesk and Shopify, enabling a unified communication strategy.
Channels is designed to enhance customer retention by offering convenient contact methods. It is widely recognized for its user-friendly interface and exemplary customer support, earning positive ratings across review platforms like Capterra, G2 Crowd, and GetApp.
The platform is applicable in various domains such as customer support, eCommerce, sales teams, and remote work settings, making it a versatile choice for modern businesses looking to improve their communication processes.