Certainly: Conversational AI Platform

Certainly offers a comprehensive Conversational AI platform designed to improve customer service experiences across various industries. By leveraging Generative AI and Conversational AI, Certainly enables businesses to create highly customizable virtual agents that can navigate complex customer service journeys.

Key Functionalities:

• Customizable Virtual Agents: Build agents tailored to your specific business needs without requiring extensive coding knowledge.
• Enhanced Customer Engagement: The platform promotes customer interaction through engaging and interactive experiences.
• Support for Multiple Languages: With support for over 100 languages, Certainly caters to a diverse customer base, making it suitable for global businesses.
• In-depth Reporting and Insights: Gain valuable insights into customer behavior through in-platform reporting tools.

Problem Solving Capabilities:

Certainly addresses common challenges faced by businesses in customer service, including ticket overload and low engagement rates. The platform allows for deflecting 50% of support tickets, thereby reducing operational costs and improving efficiency. Additionally, by increasing the average order value by 20%, businesses can enhance their revenue streams effectively.

Integration and Accessibility:

Certainly integrates seamlessly with existing business tools, making it easy to adopt without disrupting current workflows. The platform is designed for both technical and non-technical users, featuring no-code templates and flexible APIs to suit various development needs.