Broadvoice Communication Solutions

Broadvoice Communication Solutions

Broadvoice offers cloud-based communication solutions including business phone systems, video collaboration, and call center services to enhance customer interactions.

Location: United States
Software Type: Web App

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Description

Broadvoice is a cloud-based communication company that provides a range of solutions designed to improve business communications and enhance customer experiences. Their offerings include:
- Business Phone Systems: A versatile phone system that enables businesses to manage calls effectively, streamline communication, and enhance productivity.
- Video Collaboration: Tools that facilitate seamless video conferencing and collaboration among teams, improving remote communication.
- Business Texting: A text messaging service that allows businesses to engage with customers via SMS, providing a quick and effective way to communicate.
- Call Center Solutions: A comprehensive platform for managing customer interactions, ensuring high-quality service and support.
- Integrations: Broadvoice integrates with popular platforms like Microsoft Teams and Salesforce, allowing businesses to leverage existing tools for improved functionality.
Broadvoice emphasizes enhancing customer experiences and has tailored solutions for various industries, including healthcare, retail, and education. They also offer a customer success program, seamless migration assistance, and a commitment to security assurance.

Features

Business Phone Systems

A robust phone system that supports VoIP, call management, and advanced features for business communications.

Video Collaboration

Facilitates video meetings and collaboration, ensuring teams can connect effectively regardless of location.

Business Texting

Enables businesses to interact with customers via SMS, streamlining communication and enhancing engagement.

Cloud Contact Center

A centralized platform to manage customer interactions, providing tools for tracking, reporting, and analytics.

Integrations with CRM

Seamlessly integrates with CRM systems like Salesforce, enhancing workflow and customer management.

Customizable Solutions

Offers tailored communication solutions based on specific industry needs, ensuring relevance and effectiveness.

Tags

communicationscloud solutionsbusiness servicescustomer experience

Documentation & Support

  • Documentation
  • Support
  • Updates
  • Online Support