BOSS Solutions

BOSS Solutions specializes in IT Service Management (ITSM) and help desk software, offering two primary products: BOSSDesk and BOSS811. BOSSDesk is designed as a comprehensive IT ticketing system that streamlines processes such as service delivery, change management, problem management, and asset management. It supports both on-premise and cloud deployment and is compliant with ITIL standards, ensuring best practices for service management. The platform includes built-in workflow automation, enabling efficiency across various departments.

BOSSDesk features a user-friendly interface that supports effective incident management, allowing users to submit requests and access self-service options. It has gained recognition from Gartner and is trusted by numerous organizations for its innovative capabilities and exceptional support. Customer testimonials highlight its significant impact on service delivery efficiency.

On the other hand, BOSS811 serves as a One Call Ticket Management software focused on damage prevention, catering to sectors like municipalities, utilities, and telecommunications. This platform manages 811 dig and excavation requests, enhancing productivity, minimizing risks, and preventing damages. Key features include auto-clear tickets, GIS integration for data visualization, real-time dashboard reports, and mobile applications for locators.

Both products are backed by comprehensive support and resources, including implementation training, webinars, and success stories that assist clients in optimizing their software usage. BOSS Solutions emphasizes strong customer relationships and has maintained a remarkable customer retention rate of over 99%.