Blitzz
Blitzz is a remote visual support platform that enhances customer service and inspections through video technology, improving efficiency and reducing costs.
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Description
Blitzz is a comprehensive remote visual support platform tailored for industries such as construction, insurance, telecommunications, and automotive. By utilizing advanced video tools, Blitzz allows companies to conduct inspections and provide customer support remotely, considerably reducing the need for in-person visits. The platform is designed to streamline operations and enhance customer satisfaction through features like:
- Blitzz Concierge™: This tool is focused on helping field service teams and contact centers handle customer inquiries efficiently. It provides features such as 2-3x video magnification and allows for collaborative troubleshooting without the need for physical presence.
- Blitzz Inspect™: Facilitating quick access to inspection tools, this feature ensures users can connect seamlessly via a single click, bypassing the need for app downloads. It also integrates with widely-used software like Salesforce and Zendesk, enhancing existing workflows.
Organizations utilizing Blitzz have reported a 48% reduction in issue resolution time and significant cost savings per agent, averaging around $533 monthly. Furthermore, Blitzz promotes environmental sustainability by reducing carbon footprints associated with travel for inspections.
The platform offers a flexible pricing structure starting at $400 per month, and a free 30-day trial is available to help organizations gauge its effectiveness before making commitments.
Features
Blitzz Concierge™
Designed for field service and contact centers, it enables efficient remote handling of customer issues.
Blitzz Inspect™
Allows for remote inspections with easy access to tools, reducing the need for physical presence.
Video Assistance
Facilitates real-time video interactions for better customer support and inspections.
Integration Capabilities
Compatible with major software applications like Salesforce and Zendesk to enhance existing processes.
Cost Efficiency
Reports indicate significant savings in operational costs and time, enhancing the overall ROI.
Environmental Sustainability
Helps reduce carbon emissions by minimizing travel for inspections and customer visits.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support