BeyondTrust Remote Support

BeyondTrust Remote Support is designed to facilitate secure and efficient remote assistance for users and IT support teams. It enables technicians to connect to devices and systems from virtually anywhere, improving the speed and efficiency of support operations.

Key functionalities include:

- Secure Access: The solution ensures that all remote connections are secure, utilizing encryption protocols to protect sensitive data.
- Cross-Platform Support: Supports a wide range of operating systems and devices, allowing technicians to assist users regardless of their device type.
- File Transfer Capabilities: Technicians can easily transfer files between devices during a support session, streamlining the troubleshooting process.
- Session Recording: Provides the option to record remote sessions for compliance and auditing purposes, ensuring accountability and transparency in support activities.
- Multi-user Collaboration: Enables multiple technicians to collaborate in real-time on support sessions, improving resolution times for complex issues.

By leveraging BeyondTrust Remote Support, organizations can enhance their support capabilities while maintaining a strong security posture. It effectively solves the challenges of remote assistance, ensuring timely and effective support delivery while protecting sensitive information.