Behavioral Signals

Behavioral Signals specializes in AI technologies that improve customer interactions through advanced insights and analytics. Their primary solutions include AI-mediated conversations, which leverage emotion AI to enhance the communication experience between agents and customers. This technology allows businesses to understand emotional cues in conversations, facilitating better decision-making and improving overall customer satisfaction.
The platform offers voice intelligence analytics, enabling organizations to gauge the effectiveness of their communications. Through deepfake speech detection, the software enhances security by identifying manipulated audio, thus protecting the integrity of customer interactions.
Behavioral Signals caters to various sectors, including call centers, sales, and defense, providing tailored solutions to meet their unique needs. Their AI-MC technology revolutionizes call centers by incorporating generative AI to streamline operations and boost agent productivity.
The impact of these innovations is well-demonstrated in case studies within the financial sector, showcasing applications in non-performing loans and utilities revenue recovery. By effectively harnessing the power of behavioral signal processing, organizations can significantly enhance their customer engagement strategies.