Balto

Balto is an AI-driven platform designed to enhance contact center performance through real-time guidance and coaching tools. It consists of two main components: the Agent App and the Cloud App. The Agent App provides agents with real-time support during calls, ensuring they have instant access to relevant information. The Cloud App allows managers to configure the system, analyze performance data, and coach their agents effectively.

Key Features Include:
- Best-Practice Playbooks: Managers can create customized playbooks that help agents navigate calls effectively.
- Real-Time Alerts: The system can trigger alerts for key moments during calls, ensuring agents are always prepared.
- Performance Analytics: Comprehensive analytics enable managers to monitor agent performance and identify areas for improvement.

Balto aims to maximize sales, improve customer satisfaction, and ensure compliance rapidly. With its focus on empowering agents, the platform reduces hold times and enhances overall customer experiences. Balto also integrates seamlessly with popular platforms, making it a versatile tool for contact centers seeking to improve their operational efficiency.