Avid Ratings

Avid Ratings is dedicated to transforming the customer experience for residential homebuilders with its innovative software solutions. Their flagship product, AvidCX™, is a comprehensive 360º customer experience platform designed exclusively for homebuilders. It empowers builders to measure and analyze every step of the homebuyer journey, providing invaluable insights at each customer touchpoint. With customizable feedback tools and seamless integration with major business systems like Salesforce, AvidCX™ aims to optimize the overall customer experience, helping builders drive sales and improve operations.

In addition to AvidCX™, Avid Ratings offers AvidWarranty™, an AI-powered warranty management platform that streamlines warranty processes and enhances communication between builders and homeowners. It allows for automated warranty triage and real-time analysis of homeowner requests, making warranty management efficient and effective for builders of all sizes.

Furthermore, Avid Ratings introduces HomeKeep, a platform that digitizes home information to improve post-move-in support. HomeKeep provides homebuyers with easy access to essential details about their homes, customized maintenance tasks, and automated reminders, ensuring a seamless transition into homeownership.

Overall, Avid Ratings not only simplifies warranty and customer experience management but also focuses on educating homeowners, thus improving satisfaction and engagement. With its suite of solutions, Avid Ratings is committed to helping builders enhance customer satisfaction and operational performance.