Agent IQ

Agent IQ offers the Lynq digital relationship banking platform, which transforms traditional customer interactions into personalized experiences. This platform allows customers to select their personal banker from a diverse range of profiles, ensuring that they receive tailored service that aligns with their preferences and languages. One of the key functionalities of Lynq is its ability to maintain continuity in customer conversations, allowing seamless communication without the need for repetitive identity verification.

The platform supports asynchronous messaging, giving clients the flexibility to engage with their bankers at their convenience. This method not only enhances customer satisfaction but also reduces the dependency on call centers, thus lowering operational costs for financial institutions.

Agent IQ’s solutions directly address the challenges faced by banks in building lasting relationships with customers. By promoting deeper connections, the platform opens up opportunities for upselling and cross-selling services, ultimately impacting profitability positively.

Various case studies, such as the successful engagement of Rockland Trust with over 20,000 customers in 90 days, demonstrate the practical benefits and efficacy of the Lynq platform. Financial institutions seeking to improve their digital customer engagement can request demos to explore the capabilities of this innovative platform.