ActiveOps Decision Intelligence

ActiveOps offers a suite of AI-driven decision intelligence solutions tailored to improve service operations across various sectors, including banking, healthcare, and insurance. Their products—ControliQ, CaseworkiQ, and WorkiQ—leverage data analytics to streamline operational processes, enhance decision-making, and optimize resource allocation.

The core functionality of ActiveOps revolves around the integration of real-time data and analytics, enabling organizations to manage workloads effectively and meet service level agreements (SLAs). The platform addresses key challenges such as data inconsistencies and operational blind spots, providing a unified view that blends human and artificial intelligence for improved insights.

Features include:
- ControliQ: A tool for transaction management, aiding organizations in optimizing workflows and resource distribution.
- CaseworkiQ: Designed for case-driven teams, this tool enhances visibility into operational performance and helps in effective workload management.
- WorkiQ: Focused on employee experience monitoring, ensuring that workforce engagement is aligned with operational goals.

ActiveOps has reported significant performance improvements, including an average capacity gain of 20% within the first year and considerable reductions in operational costs. The combination of predictive and prescriptive insights empowers organizations to make timely and accurate decisions, fostering a data-driven culture.

With a commitment to enhancing operational efficiency and customer experience, ActiveOps supports organizations in navigating the complexities of modern service operations effectively.