Acquire
Acquire is a customer service platform designed to enhance business performance through improved customer engagement and support efficiency.
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Description
Acquire is a comprehensive customer service platform aimed at connecting businesses directly with their customers anytime and anywhere. It provides a unified agent view that consolidates various digital support channels, enhancing both agent and customer experiences. The platform focuses on improving business performance through faster issue resolution and better customer engagement.
Key Features:
- Live Messaging: Engage with customers in real-time, providing immediate support and assistance.
- Workflows: Optimize team efficiency with customizable workflows to streamline processes.
- Call Deflection: Reduce call volume by directing customers to appropriate self-service options.
- Voice and Video Calling: Facilitate direct communication through voice and video calls, enhancing the customer support experience.
Acquire also offers extensive resources such as blogs, case studies, webinars, and documentation to assist users in improving their customer support strategies.
Features
Unified Agent View
Consolidates various digital support channels for a seamless customer service experience.
Live Messaging
Enables businesses to engage with customers in real-time for immediate support.
Workflows
Customizable workflows to optimize team efficiency and streamline support processes.
Call Deflection
Reduces incoming call volume by providing self-service options for customers.
Voice and Video Calling
Allows direct communication between customers and agents through voice and video channels.
Tags
Documentation & Support
- Documentation
- Support
- Updates
- Online Support